Terms of Service
Last updated: March 2026
1. Service Description
SmartFenek (“we”, “our”, “the Platform”) provides UAE businesses with tools to comply with Federal Decree-Law No. 11 of 2024 on GHG emissions reporting and the UAE Federal Tax Authority e-invoicing mandate. The Platform is operated by SmartFenek [FZ-LLC, license pending]. By using SmartFenek, you agree to these Terms.
2. User Obligations
You agree to: provide accurate company and emissions data; maintain the confidentiality of your account credentials; use the Platform only for lawful purposes in accordance with UAE federal and emirate-level law; and not attempt to reverse-engineer, copy, or resell the Platform.
3. Subscription and Payment
SmartFenek operates on a monthly subscription model. Fees are charged in advance. No refunds are issued for partial months once access has been used. You may cancel at any time and will retain access until the end of the current billing period. Pricing is listed at /pricing.
4. Compliance Disclaimer
SmartFenek is a software tool designed to assist with regulatory compliance. It is not a substitute for professional legal, tax, or environmental advice. We do not guarantee that use of the Platform ensures full regulatory compliance. You remain solely responsible for your submissions to MOCCAE, the FTA, or any other regulatory body.
5. Data and Privacy
Your data is governed by our Privacy Policy. We store your data on Supabase (AWS, ap-south-1). You retain ownership of all data you upload. We do not sell your data to third parties.
6. Limitation of Liability
To the maximum extent permitted by UAE law, SmartFenek shall not be liable for indirect, incidental, or consequential damages arising from your use of the Platform, including regulatory fines, penalties, or data loss. Our total liability shall not exceed the fees paid by you in the 3 months preceding the claim.
7. Termination
We reserve the right to suspend or terminate accounts that violate these Terms. You may terminate your account at any time by contacting support@smart-fenek.ae.
8. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.
9. Changes
We may update these Terms at any time. Continued use of the Platform after changes constitutes acceptance. Material changes will be communicated by email.